Non Co-Operation from your Authorized Dealers

Dear Mr. Kapil
Please refer below. We regret to say that till date no written reply assurance given to us. Such a disappointment never expected.
PLEASE ACT. BEFORE ITS LATE.
Regards,
Naresh
—– Original Message —–
From: Gurmeet Engg. Works
To: customercare@honda2wheelersindia.com
Sent: Thursday, December 13, 2007 2:23 PM
Subject: Non Co-Operation from your Authorized Dealers
Dear Sir,
We would like to bring to notice that we have given HONDA UNICORN No. MH-03 AD 3044 bike for insurance claim after accident to your authorized dealer in Navi Mumbai M/s. PRATIK HONDA their showroom no. 022-27897744 / 9988/ 9966 and workshop no. 022-65118381 / 27650516
We regret to say that such a reputed Company HONDA their appointed dealers are not co-operating with us properly and all excuses are given no assurance from their side. We requested that all formalities from Insurance Co. are completed and clearance given by surveyor on 29-11-2007. than why ? delay in changing the spare parts more than a TWO weeks are passed.
After all this your authorized dealers Mr. Pratik the owner couldn’t come to speak with us and he informed his Technician person on phone that if they are in a hurry let them take back half prepared bike. If technical people handle customers it will TOPSY-TURVY and non of any customers will be happy. We asked them to give us customer care email address of Gurgaon Factory, he proudly admitted that such emails and complaints are in papers only no solution
It was informed that their is an shortage in supply of spare parts from gurgaon HONDA company come think it is possible and how i can claim my insurance. But why they don’t keep stocks and how much time bond required if the material comes from Gurgaon max. one week a sufficient time.
Regret to say How HONDA is appointing such a dealers pl. think.
We look forward for your immediate action on the above matter please ACT and help your valued customers who love HONDA.
Regards,
Naresh S. Malhotra.
Cell No. 09821238672.